Privacy Policy for FLEX Arabia

Information We Collect:

We may collect the following types of information:

Use of the Service:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Location (for location-based trainer matching)
  • Payment information (if applicable)

Usage Data:

  • IP address
  • Device type and operating system
  • App usage patterns
  • Workout history and preferences
  • Communication with trainers or customer support

Location Information:

With your consent, we may collect and process location data to help you find nearby trainers.

How We Use Your Information

We use your information to:

  • Provide and improve our fitness and wellness services
  • Personalize your experience
  • Process transactions
  • Communicate with you regarding updates, support, or promotions
  • Ensure platform safety and compliance with UAE regulations
  • Monitor usage trends and enhance performance

How We Share Your Information

We do not sell your personal information. We may share your information with:
  • Trainers: to enable direct service provision
  • Service providers: for app functionality, analytics, payment processing
  • Government or legal entities: when required by UAE law
  • Business transfers: in the event of a merger, acquisition, or asset sale

All shared data is subject to strict confidentiality and data protection obligations.

Data Security

We implement physical, electronic, and administrative safeguards to protect your information. However, no system is 100% secure. We cannot guarantee absolute security of your data, but we work diligently to protect it.

Your Rights and Choices

You may:

  • Access or update your personal information
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent for location sharing
To exercise these rights, contact us at: privacy@flex-arabia.com

Children’s Privacy

FLEX Arabia is not intended for children under the age of 16. We do not knowingly collect data from children. If we learn we have collected data from a child without parental consent, we will delete it.

Third-Party Services

Our Platform may contain links to third-party websites or tools. We are not responsible for the privacy practices of these external sites.

International Data Transfers

While we operate primarily in the United Arab Emirates, your data may be processed in other jurisdictions. We ensure such transfers comply with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Platform indicates acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact: